CALL US
MERCER SUPER TRUST
Within Australia 1800 682 525
From overseas +61 3 8306 0900
MERCER SUPER TRUST: MERCER EASY, NEWCASTLE
Within Australia 1800 931 040
From overseas +61 3 9192 4401
PENSION
Within Australia 1800 671 369
From overseas +61 3 8306 0906
You can reach us 8am - 7pm (AEST/AEDT) Monday - Friday.
We can help you in a number of languages, simply ask for a translator when you call.
Write to us
Mercer Super Trust
GPO BOX 4303
Melbourne VIC 3001
To contact the Mercer Super Trust Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.
Claiming financial hardship
Please contact us if you wish to discuss the Financial Hardship early release option. You can find more information and the forms to apply here. Please review the eligibility criteria before submitting an application to us. If you need assistance or further information, please call us on the above number applicable to you.
External dispute resolution
If you have already made a complaint to us and you are not satisfied with the response provided to you, or if 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers. AFCA can be contacted at:
- Online: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne, Victoria, 3001
There are some time limits for lodging certain complaints with AFCA. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.
For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply, contact AFCA directly.
Pension: 1800 671 369, +61 3 8306 0906
8am - 7pm (AEST/AEDT), Monday - Friday
