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MERCER SUPER TRUST

Within Australia 1800 682 525

From overseas +61 3 8306 0900

MERCER SUPER TRUST: MERCER EASY, NEWCASTLE

Within Australia 1800 931 040

From overseas +61 3 9192 4401

PENSION

Within Australia 1800 671 369

From overseas +61 3 8306 0906

You can reach us 8am - 7pm (AEST/AEDT) Monday - Friday. 

We can help you in a number of languages, simply ask for a translator when you call.

Write to us

Mercer Super Trust
GPO BOX 4303
Melbourne VIC 3001

To contact the Mercer Super Trust Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

SPEAK TO AN ADVISeR 

If you'd like to speak to a Mercer adviser, you can book an appointment using the button below. 

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External dispute resolution 

If you have already made a complaint to us and you are not satisfied with the response provided to you, or if 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers. AFCA can be contacted at:

• Online: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678
• Mail:  Australian Financial Complaints Authority, GPO Box 3, Melbourne, Victoria, 3001

There are some time limits for lodging certain complaints with AFCA. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply, contact AFCA directly.