Insurance claims during COVID-19 pandemic. Contact Mercer Super now to find out more

Insurance claims during COVID-19 pandemic 

Mercer Super members who lose their job, are stood down or have reduced working hours due to COVID-19 will not have their Total and Permanent Disablement (TPD) cover affected, if the TPD claim is lodged before 31 March 2021*.

What this means for Mercer Super members

If you need to make a TPD insurance claim and your work arrangements have been impacted during the COVID-19 pandemic, we encourage you to lodge your completed claim before 31 March 2021. If you do, your claim will be assessed based on your work arrangements as at 11 March 2020 (before COVID-19 was deemed a pandemic), even if you’ve lost your job, have been stood down or had your working hours reduced during the pandemic.

Any TPD claims lodged after 31 March 2021 may be assessed based on your work arrangements at the date of the injury or illness.


We’re here to help

If you have any questions or to lodge a claim, call us on 1800 682 525 from 8am to 7pm AEST/AEDT, Monday to Friday. If you’re calling from overseas, please call +61 8306 0906.  

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*Members must meet other eligibility conditions in relation to their TPD cover.